Dominique Hamson
Customer Experience and
Change Management Expert
With 18 years of global experience in customer
service, I've built and optimized support centers
across diverse cultures and languages. Now, I’m
offering my expertise as a contractor, specializing in:
About Me
Now offering contracting services
Some of the main services offered are:
Customer Experience Strategy
I design customer-centric strategies that elevate satisfaction, retention, and brand loyalty. My approach focuses on understanding diverse
customer needs, train leadership teams, and delivering exceptional service at every touchpoint and platform.
Process Optimization
With extensive experience in streamlining operations, I help businesses improve efficiency, reduce costs, and enhance overall
performance by implementing data-driven processes.
Change Management Consulting
Guiding teams through organizational change, I focus on fostering resilience and adaptability, ensuring smooth transitions and
sustainable growth.
Services Offered
Drove multi-channel support and analytics initiatives to enhance customer satisfaction, directed cross-functional teams through complex challenges, and implemented organizational change. These experiences provide a strong foundation for consulting on customer experience strategies, crisis management, and leadership development.
Managed global customer support operations, launching new service capabilities, optimizing processes, and restructuring teams for efficiency. This background equips you to consult on improving service delivery, cost management, and team dynamics.
Oversaw venue partnerships, negotiations, and expansion strategies, supporting revenue growth and sales team effectiveness. This role showcases your ability to provide consulting on business development and relationship management.
Provided consulting through competitive analysis, event planning, and operational improvements. Guided strategic decisions that enhanced event efficiency and digital presence, underscoring your consulting strengths in event and process management.
Experience Summary
Led global operations and process development, enhancing training, customer benefits, and cost efficiency. This experience supports consulting in operational strategy, vendor management, and customer satisfaction enhancement.
Built international customer service frameworks, managed multilingual teams, and established strong client partnerships. These skills translate into consulting on global service setups and cross-cultural relationship management.